Cloud-Based Omnichannel Unified Communications
With our INtellECT® WebRTC, communications service providers offer their enterprise customers converged fixed and mobile telephony, VPBX features with a embedded call center solution, presence, personal IVR, a WebRTC softphone, interworking with the most popular business system and much more. Business customers can purchase all this from the cloud directly using self-provisioning and self-care via the Internet.
Fixed Mobile Unification
Business employees often have multiple communications devices, fixed PBX extensions, mobile phones, MS Skype, softphones, private phones, etc. As a communication service provider, you can solve this problem by providing ONE NUMBER to reach to all the employee’s devices. Incoming calls are signaled simultaneously at all devices (Pickup Group) or sequentially in a specific order (Hunt Group). The employee can also decide which phone number to use as the CLI for outgoing calls.
Enterprises are using many popular external business products such as MS Skype for Business, Google Calendars, Microsoft Exchange, etc. With our INtellECT® Virtual PBX, you can integrate these into your unified communications offering quickly and easily. We even synchronize presence across all these products and route the call to the proper communication channel.
Integration with Business Systems
Our integrated WebRTC softphone is available in the browser without downloading any software.
It is ideal for on-the-go employees, e.g. in a foreign country, and also offers advanced features, like audio and video calling, conferencing and recording, web chat, click to dial from corporate directory, seamless call transfer to and from other devices, etc.
You can also use the softphone to offer unified communications as a service (UCaaS) on a worldwide basis, over-the-top (OTT).
Unified communications is only really unifying when it covers the communications channels most commonly used by your business customer. Depending on your configuration, we can implement among other channels:
- Mobile and fixed telephones
- SIP telephones, hardware and software-based,
- MS Skype for Business
- Voice and Video Mail
- Email via Google Calendar and/or MS Outlook
- Twitter & Facebook
- Web chat
- WebRTC-based call me links
- WebRTC-based smartphone app