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| Short Profile: ECT’s
effECTive®
Service Number Suite at a Glance |
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Over the last few years, the market
for intelligent service-number solutions has grown significantly,
and it has now emerged as the most important revenue source for European
carriers and service providers, with further growth expected down
the road.
Today, intelligent service-number solutions make it easier for
callers to directly reach the person they actually want to reach
in a company. Consequently, such solutions have emerged as an important
and effective instrument in customer relationship management.
They allow users to strengthen their relationship with new and current
business customers, while also generating new sources of income.
Responding to a mounting demand for various service number applications,
ECT has developed a new range of application modules collectively
known as the effECTive® Service
Number Suite. |
Using these five modules within your switching network,
you can provide business customers not only with call routing and
distribution but also with intelligent functions and features that
add considerable value to the plain service numbers.
Because the intelligence lies within your network, your business customer no
longer has to invest in complex in-house equipment to realise virtual call centres,
Interactive Voice Response, or preferential queuing etc.
Using ECT’s effECTive® solution,
both you and your business customers can administer and configure these services
easily in real time via a Web interface, cutting down on time and, above all,
costs.
Want to know more about ECT’s effECTive® solution?
Talk to ECT.
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| Status 06 / 2007 |
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