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Hunting group lets enterprises use group
numbers to route incoming calls and distribute them to a group
of agents.
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Within the hunting group feature, call
queue functionality provides flexible options for handling calls.
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Pickup groups: Through the web interface,
the user (e.g., your corporate customer’s workplace attendant)
can set up a pickup group with both fixed-line and mobile numbers.
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If a called party is busy, the “call
back when available” feature is applied when the caller
wishes to reconnect as soon as the called party becomes free.
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Rich cost control and billing features
enable call barring and class of service, real-time display
of cost centre billing, and real-time display of statistics
for outbound and inbound calls.
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XML interfaces provide interconnection
with third-party software and can be used for provisioning.
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The ECT Mobile Office provides optional support for
multiple devices, including WAP-enabled mobile phones, smart phones, PDAs,
and PCs.
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When you offer the ECT Mobile
Office to your customers, a company making the transition
can choose to use their traditional number plan in parallel
with mobiles, meaning all employees can still be reached from their old
numbers.
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Web-based interfaces make it easy for your
corporate customers to administer their mobile office.
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The web-based interface presents all the
information the switchboard attendant(s) requires to manage
traffic.
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Access rights for employees can be defined
by your corporate customer’s administrator.
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Your corporate customers can store all
employee contact information in the database and call upon the
information to enable seamless switchboard call transferring.
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Unavailable employees can use their mobiles
to forward their numbers to the switchboard number. |
