Following a worldwide tender, Belgacom chose to implement
its new intelligent network service using ECT’s INtellECT® Service
Control Points, and to launch a bespoke solution for network-based
call centres using ECT’s effECTive® Service Number
Suite in summer 2006.
Virtually all suppliers of network-based call centre services
based on intelligent network architecture were invited to participate
in this tender. “This was probably one of the most important
contracts for intelligent networks services in Europe in 2005,” said
Dr. Marshall E. Kavesh, CEO and co-founder of ECT. “This
highly discriminating and well-known carrier rated our proposal
the best across the board, attesting to our ability to provide
state-of-the-art technology and a bespoke solution to fit exactly
the needs of business customers. We are convinced that Belgacom´s
new Voice Managed Service (VMS) will be a great success and are
dedicated to contributing to that success wherever and whenever
possible.”
As a result of the successful cooperation, Belgacom has turned
to ECT for the provision of additional value-added services and
solutions, which are currently under discussion.
Please go to www.belgacom.be/vms to find out more about the
solution.
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