The Ultimate Guide to Unified Communications and Collaboration Solutions for CSPs
The Ultimate Guide to Unified Communications and Collaboration Solutions for CSPs Estimated Reading Time: 5 Minutes Unified Communications and Collaboration (UC&C) is more than just a product. It is a collection of integrated solutions – such as video conferencing, instant...
Spam Calls: How CSPs Can Transform a Growing Threat Into an Opportunity
Spam Calls: How CSPs Can Transform a Growing Threat Into an Opportunity Estimated Reading Time: 2 Minutes Depending on where you live, you might receive different types of nuisance calls—but wherever you are, the way they make you feel is...
How the MS Teams Payment Plan Might Affect Small Businesses and CSPs
How the MS Teams Payment Plan Might Affect Small Businesses and CSPs Estimated Reading Time: 3 Minutes Note for European customers: On October 1, 2023, Microsoft unbundled Teams from its Microsoft 365 and Office 365 suites in the European Economic...
UC&C Solutions for Enhanced Customer Engagement
How CSPs Can Meet the Evolving Needs of Businesses with UC&C Solutions and Enhance Customer Engagement Estimated Reading Time: 5 Minutes “Return-to-Office Full Time Is Losing. Hybrid Work Is On the Rise.” That’s the headline from a time.com article from...
Along the Journey from Bare Metal to Virtualization, VNFs, CaaS and CNFs
Along the Journey from Bare Metal to Virtualization, VNFs, CaaS and CNFs Estimated Reading Time: 3 Minutes Communications Service Providers (CSPs) are building cloud-native communications networks; for example, cloud-native deployment of 5G networks is the state of the art. However,...
You Can Migrate and Innovate Legacy Services Efficiently and Cost-Effectively
You Can Migrate and Innovate Legacy Services Efficiently and Cost-Effectively Estimated Reading Time: 6 Minutes You’ve upgraded your network, investing heavily in 4G, 5G, virtualization, the telco cloud, and more. Now you discover that many of your service platforms have...
Why CSPs Should Embrace Digital Transformation Now
Why CSPs Should Embrace Digital Transformation Now Estimated Reading Time: 4 Minutes “Organizations no longer have the option to continue on as they have — they have to adopt and accelerate digitalization.” A bold statement straight from the horse’s mouth:...
Telecom News
The Ultimate Guide to Unified Communications and Collaboration Solutions for CSPs
The Ultimate Guide to Unified Communications and Collaboration Solutions for CSPs Estimated Reading Time: 5 Minutes Unified Communications and Collaboration (UC&C) is more than just a product. It is a collection of integrated solutions – such as video conferencing, instant...
Spam Calls: How CSPs Can Transform a Growing Threat Into an Opportunity
Spam Calls: How CSPs Can Transform a Growing Threat Into an Opportunity Estimated Reading Time: 2 Minutes Depending on where you live, you might receive different types of nuisance calls—but wherever you are, the way they make you feel is...
How the MS Teams Payment Plan Might Affect Small Businesses and CSPs
How the MS Teams Payment Plan Might Affect Small Businesses and CSPs Estimated Reading Time: 3 Minutes Note for European customers: On October 1, 2023, Microsoft unbundled Teams from its Microsoft 365 and Office 365 suites in the European Economic...
UC&C Solutions for Enhanced Customer Engagement
How CSPs Can Meet the Evolving Needs of Businesses with UC&C Solutions and Enhance Customer Engagement Estimated Reading Time: 5 Minutes “Return-to-Office Full Time Is Losing. Hybrid Work Is On the Rise.” That’s the headline from a time.com article from...
Along the Journey from Bare Metal to Virtualization, VNFs, CaaS and CNFs
Along the Journey from Bare Metal to Virtualization, VNFs, CaaS and CNFs Estimated Reading Time: 3 Minutes Communications Service Providers (CSPs) are building cloud-native communications networks; for example, cloud-native deployment of 5G networks is the state of the art. However,...
You Can Migrate and Innovate Legacy Services Efficiently and Cost-Effectively
You Can Migrate and Innovate Legacy Services Efficiently and Cost-Effectively Estimated Reading Time: 6 Minutes You’ve upgraded your network, investing heavily in 4G, 5G, virtualization, the telco cloud, and more. Now you discover that many of your service platforms have...
Why CSPs Should Embrace Digital Transformation Now
Why CSPs Should Embrace Digital Transformation Now Estimated Reading Time: 4 Minutes “Organizations no longer have the option to continue on as they have — they have to adopt and accelerate digitalization.” A bold statement straight from the horse’s mouth:...
Low-Code Development is Essential for CSPs
Low-Code Development is Essential for CSPs Estimated Reading Time: 3 Minutes Low code, low-code software, solutions, platforms, development… Even before Forrester Research coined the term in 2014, low code was one of the most high-profile technologies out there. No wonder...
CSPs, the Most Trusted Vendor for Business Communication Services
CSPs, the Most Trusted Vendor for Business Communication Services Estimated Reading Time: 4 Minutes Two years ago, when home office and web meetings were starting to be the norm, Orange Cyberdefense, the cybersecurity business unit of the French telecoms company,...
CSP Opportunities in the Post-Pandemic World
CSP Opportunities in the Post-Pandemic World Estimated Reading Time: 4 Minutes Telecoms After COVID: An Overview Now that physical interactions are slowly returning to our daily routines, it’s easier to assess the long-term impact that COVID-19 has had on our...
How I – and Everyone Else at ECT – Ended Up with a Four-Day Workweek
How I – and Everyone Else at ECT – Ended Up with a Four-Day Workweek Estimated Reading Time: 5 Minutes Believing in the four-day workweek is almost like believing in Santa Claus. We’ve all heard about a friend of a...
Continuous Co-Development with CSPs – Telco Tech EP03
Continuous Co-Development with CSPs (Telco Tech EP03) Estimated Reading Time: 3 Minutes On our third episode of Telco Tech, our host Diego Vivas, ECT’s Director Product Management and Tech Evangelist, talks with Wolfgang Huber, deputy CTO, about how co-development between...
Low Code in Telecoms – Telco Tech EP02
Low Code in Telecoms (Telco Tech EP02) Estimated Reading Time: 3 Minutes On our second episode of Telco Tech, Diego Vivas, Director Product Management and Tech Evangelist, talks with Hans Huber, another one of our three cofounders and CTO for...
Virtualization for Value-Added Telecoms Services – Telco Tech EP01
Virtualization for Value-Added Telecoms Services (Telco Tech EP01) Estimated Reading Time: 4 Minutes On our first episode of Telco Tech, Diego Vivas, Director Product Management and Tech Evangelist, talks with Walter Rott, one of our three cofounders and CTO for...
Growing Pains: How Venture Capitalists Create Monopolies
Growing Pains: How Venture Capitalists Create Monopolies Estimated Reading Time: 6 Minutes Whatever the next ‘unicorn’ turns out to be, you can be sure of a few things: It will be a company led by a CEO who seems ever...
How Can We Help?
How Can We Help? Estimated Reading Time: 4 Minutes How can we help. At a time when opening any newspaper means reading dozens of different articles about one single topic (that same topic that’s been making us live in constant...
Impact of New Technologies on Value-Added Services in Telecoms
Impact of New Technologies on Value-Added Services in Telecoms Estimated Reading Time: 7 Minutes The telecoms industry may pride itself on being particularly innovative, but perhaps the technology game moves so quickly that the players themselves have trouble keeping up....
Lessons Learned: How I Navigated the Telco Industry as a Woman
Lessons Learned: How I Navigated the Telco Industry as a Woman Estimated Reading Time: 7 Minutes I was there at the beginning of the liberalization of telecoms in the UK, back in the mid-90s: A lone woman in a world...
Standing Tall: CSPs and Emergency Numbers
Standing Tall: CSPs and Emergency Numbers Estimated Reading Time: 6 Minutes Much has been made recently of who the ‘essential’ workers are in our societies, and of what constitutes ‘essential’ work. We can all think of a few obvious examples...
Home Office Solutions: Remotely Working or Working Remotely?
Home Office Solutions: Remotely Working or Working Remotely? Estimated Reading Time: 4 Minutes “Trying to work with two kids at home is nearly impossible. My wife and I are going crazy.” During the last few weeks, anyone with kids, or...
What a Global Crisis Reveals about Working from Home
What a Global Crisis Reveals about Working from Home Estimated Reading Time: 3 Minutes “Microsoft, Google, Slack, Zoom et al struggling to deal with a spike in remote tools thanks to coronavirus”, reads a headline from tech news outlet, The Register....
The Disappearance of the Phone Number?
The Disappearance of the Phone Number? Estimated Reading Time: 3 Minutes Let’s face it, phone numbers are very much alive. In fact, I believe that people are just not ready to abandon their phone numbers for a VoIP service, let...
A European Identity Crisis
A European Identity Crisis Estimated Reading Time: 6 Minutes “Regarding the structure of European identity, let’s ask ourselves: Where do we place the identifying object, meaning, the European Union?” Marshall Kavesh ECT CEO What do we mean by ‘identity’? Before...
Our Televoting Solution Shines Once Again in Eurovision Spotlight
Our Televoting Solution Shines Once Again in Eurovision Spotlight Estimated Reading Time: 4 Minutes “Douze points!” for Reliability to our Massive Televoting Solution Eurovision. Of course, it’s still on everyone’s mind, and why wouldn’t it be? It has a voter...
Workstream Collaboration Services, the ECT Way
Workstream Collaboration Services, the ECT Way Estimated Reading Time: 4 Minutes According to a recent Gallup survey, almost half of Americans have worked remotely one way or another, with workstream collaboration usage increasing by at least 50% in the last 20 years....
Procurement Revolution in the Telecoms Industry
Procurement in the Telecoms Industry Estimated Reading Time: 4 Minutes We at European Computer Telecoms regularly receive tenders from communications service providers (CSPs). Usually the technology sought will be key to the success of the CSP, whether that’s for a...
Lessons Learned: Where I Have Failed to Promote Diversity
Lessons Learned: Where I Have Failed to Promote Diversity Estimated Reading Time: 6 Minutes When Hans Huber, Walter Rott and I started working on the initial business plan for ECT, some 22 years ago, we made a conscious decision to base our...
The Workplace Productivity Gap among SMB: How CSPs Can Respond with their Own Solutions
The Workplace Productivity Gap among SMB: How CSPs Can Respond with their Own Solutions Estimated Reading Time: 5 Minutes According to an article published by Deloitte, the traditional workspace is changing. “The communications behaviors, habits, and tools that people use in...
Lessons Learned: Standing for Diversity is a Full-time Job
Lessons Learned: Standing for Diversity is a Full-time Job Estimated Reading Time: 5 Minutes Since its foundation, ECT has promoted diversity. Our team is comprised of people from over 40 countries that work together in Munich, Germany. As the Deputy...
How Can NFV Save CSPs Money and Increase Their Network Efficiency Today?
How Can NFV Save CSPs Money and Increase Their Network Efficiency Today? Estimated Reading Time: 6 Minutes There’s long been speculation about how Network Function Virtualization (NFV) can improve the networks of communications service providers (CSPs). In a recent Telecom TV...
Why the ‘T’ in ECT Should Stand for Tropicalización
Why the ‘T’ in ECT Should Stand for Tropicalización Estimated Reading Time: 4 Minutes During my many years working in the Latin American market, I have collaborated with a wide array of multicultural communications professionals, not just in my country...
Our Tips for a Successful Migration of Value-Added Services
Our Tips for a Successful Migration of Value-Added Services Estimated Reading Time: 8 Minutes Migration. No carrier really wants to do it, and yet, it’s a critical part of the evolution of their networks. Getting it wrong can lead to...
CAPEX vs OPEX
CAPEX vs OPEX Estimated Reading Time: 2 Minutes “Oh, we got both kinds”, the waitress in the Blues Brothers movie explains to Jake and Elwood. “We got Country AND Western.” At ECT, we can also offer both: CAPEX and OPEX,...
The Crucial Points for a Successful Migration
The Crucial Points for a Successful Migration Estimated Reading Time: 3 Minutes At ECT, a substantial amount of our business is migration. Whether it’s a platform for ring back tones, a network-based contact center or a legacy IN, when a system reaches end-of-life it...
When It Comes to Chatbots, Turing Test May Be Misleading. Try Turking Test Instead!
When It Comes to Chatbots, Turing Test May Be Misleading. Try Turking Test Instead! Estimated Reading Time: 7 Minutes Wolfgang von Kempelen was a Hungarian-born writer, physicist, architect and inventor who lived in the late 18th century. Although he brought...
The Carrier Cloud: The Ultimate Weapon
The Carrier Cloud: The Ultimate Weapon Estimated Reading Time: 4 Minutes We are heading towards a world in which communication will predominantly take place over the cloud – via telecom cloud-based services. With the advent of cloud services, and particularly...
Tapping Social Media to Increase Customer Loyalty
Tapping Social Media to Increase Customer Loyalty Estimated Reading Time: 5 Minutes A few weeks ago, my activity tracker stopped tracking my activities for no reason. I read all recovery instructions, watched recommended Youtube videos and meanwhile tweeted about my...
JAIN SLEE: Behind the Claims
JAIN SLEE: Behind the Claims Estimated Reading Time: 4 Minutes When I recently joined the Innovation Department here at ECT, I did research on many topics relating to the telecommunications industry. While diving into the topic of Telephony Application Servers and Service...
A Possible Alternative to JAIN SLEE
A Possible Alternative to JAIN SLEE Estimated Reading Time: 3 Minutes On my previous blog entry (“JAIN SLEE: Behind the claims”), I presented my findings and impressions of some claims made by JAIN SLEE vendors. Due to requests on this...
A Truly Fixed-Mobile Converged Solution
A Truly Fixed-Mobile Converged Solution Estimated Reading Time: 3 Minutes You might be thinking that fixed mobile convergence (FMC) is hardly a hot topic nowadays and wondering why I’m writing about it. Well, right after I got back to the...
A Hand-picked Selection of Our Content Especially for CEOs
CAPEX vs OPEX
CAPEX vs OPEX Estimated Reading Time: 2 Minutes “Oh, we got both kinds”, the waitress in the Blues Brothers movie explains to Jake and Elwood. “We got Country AND Western.” At ECT, we can also offer both: CAPEX and OPEX,...
Standing Tall: CSPs and Emergency Numbers
Standing Tall: CSPs and Emergency Numbers Estimated Reading Time: 6 Minutes Much has been made recently of who the ‘essential’ workers are in our societies, and of what constitutes ‘essential’ work. We can all think of a few obvious examples...
Impact of New Technologies on Value-Added Services in Telecoms
Impact of New Technologies on Value-Added Services in Telecoms Estimated Reading Time: 7 Minutes The telecoms industry may pride itself on being particularly innovative, but perhaps the technology game moves so quickly that the players themselves have trouble keeping up....
Growing Pains: How Venture Capitalists Create Monopolies
Growing Pains: How Venture Capitalists Create Monopolies Estimated Reading Time: 6 Minutes Whatever the next ‘unicorn’ turns out to be, you can be sure of a few things: It will be a company led by a CEO who seems ever...
Why CSPs Should Embrace Digital Transformation Now
Why CSPs Should Embrace Digital Transformation Now Estimated Reading Time: 4 Minutes “Organizations no longer have the option to continue on as they have — they have to adopt and accelerate digitalization.” A bold statement straight from the horse’s mouth:...
A Hand-picked Selection of Our Content Especially for CTOs
Our Tips for a Successful Migration of Value-Added Services
Our Tips for a Successful Migration of Value-Added Services Estimated Reading Time: 8 Minutes Migration. No carrier really wants to do it, and yet, it’s a critical part of the evolution of their networks. Getting it wrong can lead to...
How Can NFV Save CSPs Money and Increase Their Network Efficiency Today?
How Can NFV Save CSPs Money and Increase Their Network Efficiency Today? Estimated Reading Time: 6 Minutes There’s long been speculation about how Network Function Virtualization (NFV) can improve the networks of communications service providers (CSPs). In a recent Telecom TV...
Impact of New Technologies on Value-Added Services in Telecoms
Impact of New Technologies on Value-Added Services in Telecoms Estimated Reading Time: 7 Minutes The telecoms industry may pride itself on being particularly innovative, but perhaps the technology game moves so quickly that the players themselves have trouble keeping up....
Along the Journey from Bare Metal to Virtualization, VNFs, CaaS and CNFs
Along the Journey from Bare Metal to Virtualization, VNFs, CaaS and CNFs Estimated Reading Time: 3 Minutes Communications Service Providers (CSPs) are building cloud-native communications networks; for example, cloud-native deployment of 5G networks is the state of the art. However,...
A Hand-picked Selection of Our Content Especially for CPOs
The Crucial Points for a Successful Migration
The Crucial Points for a Successful Migration Estimated Reading Time: 3 Minutes At ECT, a substantial amount of our business is migration. Whether it’s a platform for ring back tones, a network-based contact center or a legacy IN, when a system reaches end-of-life it...
What a Global Crisis Reveals about Working from Home
What a Global Crisis Reveals about Working from Home Estimated Reading Time: 3 Minutes “Microsoft, Google, Slack, Zoom et al struggling to deal with a spike in remote tools thanks to coronavirus”, reads a headline from tech news outlet, The Register....
Home Office Solutions: Remotely Working or Working Remotely?
Home Office Solutions: Remotely Working or Working Remotely? Estimated Reading Time: 4 Minutes “Trying to work with two kids at home is nearly impossible. My wife and I are going crazy.” During the last few weeks, anyone with kids, or...
Impact of New Technologies on Value-Added Services in Telecoms
Impact of New Technologies on Value-Added Services in Telecoms Estimated Reading Time: 7 Minutes The telecoms industry may pride itself on being particularly innovative, but perhaps the technology game moves so quickly that the players themselves have trouble keeping up....