THE CHALLENGE

Scamming is a big problem in the United Kingdom. According to the British government, more than 43 million pounds (50 million euros) was unlawfully obtained by pension scammers between April 2014 and August 2017. At the same time, Microsoft reports that tech-related scams grew 24% from 2016 to 2017, and that one in every 10 victims ends up losing between 180 and 360 EUR. And those numbers are just from reported and known cases.

“A lot of our customers were pestered by phone scams purporting to come from TalkTalk or scammers pretending to work for any other big brand.”
Steven Offerein,
Head of In-Home Products & Experience, TalkTalk.

€50M

Stolen by pension scammers between April 2014 and August 2017

%24⇑

Tech-related scams growth from 2016 to 2017

-€360

One in every 10 victims ends up losing between €180 and €360

THE SOLUTION

TalkTalk, one of the big four ISPs in the UK, decided to work on a solution. Their customers were pestered by scam callers supposedly from TalkTalk or technology brands saying that there were issues with their computers. Most of the time the scams ended in huge amounts of money lost for the victims.

No hardware required

Caller screening and number blocker

TalkTalk did an RFI/RFP and invited ECT to pitch them a solution. ECT decided on a completely redundant solution in TalkTalk’s data center, developed on the INtellECT® Service Delivery Platform and integrated to TalkTalk’s existing portals and systems. With this new service now known as CallSafe, TalkTalk customers could now screen callers and block any number, ensuring that they only speak with the people they want to.

THE RESULT

“I think we can comfortably say that we are filtering out, with this solution alone more than 11 million calls every month for customers that have subscribed to it,” says Steven Offerein, head of In-Home Products & Experience at TalkTalk, before adding, “It is really big.” Considering their active CallSafe customers number rounds 175, 000, the scam protection it brings is impressive.

11 M

potentially dangerous calls blocked every month

175K

CallSafe customers in the United Kingdom

RELATED SERVICE

INtellECT® Service Delivery Platform

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