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Conversational Services


Enterprises are increasingly using chatbots and virtual assistants across a variety of use cases and domains. With telecoms low code, Communications Service Providers (CSPs) are now able to compose products targeted at specific SMB verticals. In contrast to OTT alternatives, CSP products are able to provide synergies between all communications channels and even mobile payment in a common no-code, easy-to-use solution. This series explores the market opportunity for CSPs as well as various product strategies.