If you want to get a really good overview of WebRTC and what it does, I cannot but recommend to you Chad Hart’s presentation from the WebRTC conference in Boston earlier this year. Here is the video.
Chad is a WebRTC consultant and blogger and he’s one of the most influential and important people in the WebRTC discourse. There is however one fundamental point where I disagree with him. He tells us that the Facebook messenger uses voice and video capabilities over WebRTC and has over 600 million active users making it the second biggest telco service provider in the world.
Facebook is not a carrier
Dear Chad, I beg to differ. Facebook is not a carrier. It takes a lot more than connecting two peers over the internet to be a carrier. First, you cannot dial out to a telephone number with the Facebook messenger but this is the most important feature you get from a carrier: a numbering plan.
Secondly, as a carrier you can offer many more services such as IVR, contact centers, PBX functionalities and of course the billing. Facebook doesn’t have all that. Okay, they may have billing functionalities for their advertising customers but this is very primitive when you compare it to a carrier’s billing capabilities.
You do not necessarily need your own network to be a carrier, as you can see from any VNO or MVNO. But any virtual operator offers phone numbers, proper billing and in most cases at least one value-added service. All this is not the case with the Facebook messenger.
The most important point is consumer trust
The most important point however is consumer trust. Let’s face it: Customers trust their carrier so far that they willingly provide them their banking details for the invoice. This is certainly not the case with Facebook.
So what am I trying to tell here? When you want to use all the features and services a telco offers you, you shouldn’t to do it without WebRTC. But WebRTC alone doesn’t make you a carrier. If you want to know how a telco can incorporate WebRTC in its network, offer really cool new services that are ready for launch immediately and simply monezite WebRTC (Facebook doesn’t do that either), get in touch.