A contact center offering from the local CSP is increasingly attractive to enterprises who are becoming more wary of unregulated over-the-top (OTT) clouds located outside their country. After all, enterprises view their local CSP as a guarantor of scalability, compliance and reliability, as well as of local data storage with iron-tight data security.
Combine these advantages of your network with low-code tech for a customizable and continuously evolving user experience and easy integration of enterprise systems; the result is a truly attractive value proposition for your enterprise customers.
By implementing your services on a platform in your own CSP network, you also generally achieve a five-times higher margin than by reselling a third-party OTT product. Moreover, by providing a business or public sector organization with its own individualized solution, you can gain more business subscribers with lower acquisition costs and a higher long-term retention.
- Number Translation
- Automatic Call Distribution
- Agent Workplaces
- Integration of Third-party ASR/TTS, AI, CRM
as well as OTT Communication Channels
- Interactive Voice and Video Response
- Call Recording
- Voice and Video Softphone
- Video and Voice Conferencing
- Conversational Commerce and Customer Care
via Messaging and/or SMS