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Better Business Outcomes for CSPs
with Low-Code Contact Center Services

A contact center offering from the local CSP is increasingly attractive to enterprises who are becoming more wary of unregulated over-the-top (OTT) clouds located outside their country. After all, enterprises view their local CSP as a guarantor of scalability, compliance and reliability, as well as of local data storage with iron-tight data security.
Combine these advantages of your network with low-code tech for a customizable and continuously evolving user experience and easy integration of enterprise systems; the result is a truly attractive value proposition for your enterprise customers.

For over 20 years, CSPs have been offering their own unique service number and contact center services based on ECT technology, such as the Voice Managed Service at Proximus. We have often migrated legacy solutions for number translations, call distribution, interactive voice response, cloud call center agents, etc. from legacy platforms with end of life and/or end of service; in so doing, we help CSPs maintain this profitable business in their own network while modernizing and tailoring services, via e.g. state-of-the-art web and mobile apps composed and continually enhanced using our citizen developer low code.

By implementing your services on a platform in your own CSP network, you also generally achieve a five-times higher margin than by reselling a third-party OTT product. Moreover, by providing a business or public sector organization with its own individualized solution, you can gain more business subscribers with lower acquisition costs and a higher long-term retention.

Higher Margin
Together we can compose customer care services in response to the specific demands of enterprises in your market – using low code and Packaged Business Capabilities (PBCs) for key components, such as:

  • Number Translation

  • Automatic Call Distribution

  • Wallboards

  • Agent Workplaces

  • Outbound

  • Integration of Third-party ASR/TTS, AI, CRM
    as well as OTT Communication Channels

  • Interactive Voice and Video Response

  • Call Recording

  • Voice and Video Softphone

  • Video and Voice Conferencing

  • Chatbots

  • Conversational Commerce and Customer Care
    via Messaging and/or SMS

Whether you are migrating from a legacy platform or just entering this lucrative market, we want to be at your service from the elaboration of your product positioning and business case through to the actual composition and continuous evolution of your services.
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Introduction to Customer Care Services

Find out more about our contact center solutions.