Service Applications enhanced with WebRTC
We’ve integrated WebRTC into many of our state-of-the-art applications, such as, the INtellECT® Virtual PBX and effECTive® Network-Based Contact Centers. This allows VPBX users respective call center agents to make and receive voice and video calls via WebRTC. We’ve also come up with many other related features.
It’s a whole new WebRTC world!
Providers using our effECTive® Network-Based Contact Centers to offer call center services in the cloud can also have their agents answer and make calls directly in our browser-based Agent Workplace. For example, if the agents are sitting in some far away country, incoming PSTN calls to a service number can be connected to the agent via WebRTC, which saves termination costs. Incoming WebRTC voice and video calls to the call center can be made via web links directly on the web site of your customer. See also the many other WebRTC-based features in our Agent Workplace.
Call Center Agents via WebRTC
VPBX with WebRTC Softphone
With our INtellECT® Virtual PBX, users can make and receive calls not only via their telephones and Skype for Business, but also via an integrated WebRTC softphone. Incoming calls can be signalled at all his/her devices. It includes complete video conferencing functionality and many more features.